Refund Policy

Refund Policy

To initiate a refund, please contact our customer support team within 24 hours of receiving your order. You may do so by using our contact form or calling +255742889891

Refund Eligibility:

Refunds will be considered for the following reasons:

• Incorrect or Missing Items: If your order contains incorrect or missing items, we will process a refund upon verification.
• Damaged or Defective Products: If the product you received is damaged or defective upon arrival, we will provide a refund or replacement.

Non-Refundable Items:

• Sealed Products: We cannot accept returns for products with broken seals.

Refund Process:

• Verification: Our customer support team will verify your claim and the condition of the product.
• Refund Issuance: Once your claim is approved, we will process your refund according to your original payment method.

Note: Refunds may take 3-5 business days to process, depending on your bank's policies.

Specific Conditions for Phones and Computers:

• Accessories and documentation: Phones and computers must be returned in their original, unopened packaging with all accessories and documentation.
• No Physical Damage: There should be no signs of physical damage, such as scratches, dents, or cracks.
• Factory Reset: Phones and computers must be factory reset to their original settings.
• Original Packaging: All original packaging, including boxes, manuals, and accessories, must be included.
• Activation Status: The device must not have been activated on any network.
• SIM Card Removal: Any SIM card must be removed from the device before returning it.
• Data Deletion: All personal data must be deleted from the device before returning it.
• Warranty Status: The device must be within its warranty period.

• Gift Cards: Gift cards are non-refundable. 

Additional Information:

• Proof of Purchase: Please provide a copy of your order confirmation or invoice when requesting a refund.
• Return Shipping: If a return is required, we will provide instructions and may cover shipping costs depending on the reason for the return.

By placing an order with us, you agree to these terms and conditions. For more information, please refer to our full Terms and Conditions.